Parent Handbook Updates

Updated: Feb 14, 2019

Edits have been made to the items below. Please make a note of them. A full version of the handbook can be downloaded below. 

Confidentiality

Confidentiality is a top priority for Serendipity. Personal information of families and staff will not be shared for any reason without prior written consent of the individual. All staff members of Serendipity will have access to the files for any safety, emergency and business pertaining to the children. In situations regarding behavior problems and/or Incident/Accident Reports, names of children involved will never be given to families.

Methods of Payment Weekly payments are due on the Friday of the preceding week. Payments are considered late by close of Tuesday the week of attendance. A $15.00 late fee will be added to all accounts that are not current by the close of day on Tuesday. An additional $20.00 late fee will be added to all accounts that are not current by the close of day on Thursday. Late fees are not refundable.

LATE PICK-UP PROCEDURES & PENALTIES Children are to be picked up no later than 6:15 p.m.  Parents/guardians who are late picking up a child will be charged a late fee.  A fee of $10.00 will be imposed for the first five minutes and $10.00 for each additional five-minute segment or part thereof. Late fee charges are confirmed using the time clock on the center computer or tablet, which are not subject to time fluctuations.  Late fees are to be paid to the Director the following day. If payment is not made the charges will be added to the family account. If a child is not picked up the “Emergency Procedure” will be followed. This policy is meant to be a deterrent and continual lateness may be subject to other action on the part of Serendipity, including student withdrawal. A courtesy call/message will assist us in keeping your child calm during this time that may cause stress and keep the staff members abreast of the situation. Late fees are still applied as two staff members are required to stay later than scheduled. Children scheduled for a ½ day will be charged a late pick up fee of $10/hour, charged in 15 minute intervals.  Habitual offenders (after the 3rd time) will be charged in $15 increments and be subject to dismissal from the program.

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